Terms & Conditions

Effective from 1 January 2026

I. Introductory provisions

  1. These terms and conditions (hereinafter the "Terms") govern the relationship between the seller and the buyer arising in connection with the sale of goods through the website vytycovacie-koliky.sk.
  2. The seller is: TONWOOD s.r.o., with its registered office at Dubovecká 742/37, 914 01 Trenčianska Teplá, Reg. No.: 55 553 435, Tax ID: 2122021308, VAT ID: SK2122021308, contact e-mail: info@vytycovacie-koliky.sk, phone number: +421 914 155 666 or +421 910 338 708.
  3. The buyer is a natural or legal person who inquires about or orders goods from the seller.
  4. The purchase contract is concluded by the buyer's binding acceptance of the price quote based on a prior inquiry.

II. Inquiry and conclusion of the contract

  1. An inquiry can be made via the inquiry form on the website, by e-mail or by phone.
  2. After sending the inquiry, the seller confirms its receipt to the buyer by e-mail and sends a price quote within 1 business day.
  3. The purchase contract is concluded by the buyer's binding acceptance of the price quote (by e-mail, in writing or by another demonstrable means).
  4. If any of the goods is unavailable, the seller informs the buyer and agrees on the next steps (an alternative delivery date or cancellation of the order).

III. Price of goods and payment

  1. The prices of goods stated on the website are indicative and based on the seller's current price list. The final price is always confirmed in the price quote issued on the basis of the inquiry, which reflects the specific quantity, dimensions, packaging and shipping.
  2. Survey stakes are sold in packs of 25 or 50 pieces. The minimum order is 1 pack.
  3. Atypical dimensions (e.g. 30×30 or 30×50 mm) and custom stakes are calculated individually based on the inquiry.
  4. Shipping and packaging are not included in the price of the goods and are charged separately according to the carrier's current price list.
  5. Payment can be made by bank transfer based on an advance or regular invoice, or by cash on delivery as agreed with the seller.
  6. The invoice is issued in electronic form and sent to the buyer by e-mail; it contains all the requisites of a tax document under the applicable legal regulations of the Slovak Republic.

IV. Delivery of goods

  1. Goods are dispatched as soon as possible, no later than within 14 business days of order confirmation and the crediting of the advance payment to the seller's account (if an advance is required).
  2. Goods are delivered via a courier or transport service to the address specified by the buyer, or the buyer may collect them in person at the seller's registered office by prior arrangement (tel.: +421 914 155 666 / +421 910 338 708).
  3. The risk of damage to the goods passes to the buyer upon receipt of the goods from the carrier or upon personal collection.
  4. Upon receipt of the goods, the buyer is obliged to check their condition and, in the event of obvious damage to the packaging, to draw up a damage report with the carrier.

V. Withdrawal from the contract and complaints

  1. A buyer who is a consumer has the right to withdraw from a contract concluded at a distance within 14 days of receiving the goods without giving a reason, in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract.
  2. The right of withdrawal does not apply to goods made according to the consumer's specific requirements, goods made to measure, or goods intended specifically for a single consumer (e.g. atypical dimensions and custom production).
  3. Goods may be returned only in their original, undamaged condition and in the original packaging. The cost of returning the goods is borne by the buyer.
  4. Complaints are handled without undue delay, no later than within 30 days of being lodged, in accordance with Act No. 250/2007 Coll. on consumer protection.
  5. The warranty period for a consumer is 24 months from the date of receipt of the goods, unless otherwise stated for specific goods. For entrepreneurs, the warranty period is governed by the Commercial Code.
  6. The warranty does not cover normal wear and tear, mechanical damage caused by improper use, and damage caused by weather conditions beyond the normal declared resistance of the wood.
  7. A complaint may be lodged in writing at the seller's registered office or by e-mail at info@vytycovacie-koliky.sk.

VI. Alternative dispute resolution

  1. The consumer has the right to contact the seller with a request for redress if they are not satisfied with the way a complaint was handled or if they believe the seller has violated their rights.
  2. If the seller responds to the request with a rejection or does not respond within 30 days of it being sent, the consumer has the right to file a proposal to initiate alternative dispute resolution under Act No. 391/2015 Coll.
  3. The competent body is the Slovak Trade Inspection (www.soi.sk) or another authorised legal entity registered in the list maintained by the Ministry of Economy of the Slovak Republic.
  4. The consumer may also use the online dispute resolution platform available at ec.europa.eu/consumers/odr.

VII. Protection of personal data

  1. The seller undertakes to protect the buyer's personal data in accordance with the GDPR (EU) 2016/679 and Act No. 18/2018 Coll. on the protection of personal data.
  2. Personal data is processed exclusively for the purposes of handling the inquiry, concluding and performing the contract, and fulfilling the seller's legal obligations.
  3. Details on the processing of personal data are set out in the Privacy Policy.

VIII. Final provisions

  1. These terms and conditions take effect on 1 January 2026.
  2. The seller reserves the right to change these Terms. The amended Terms take effect on the day of their publication on the website vytycovacie-koliky.sk. For contracts already concluded, the Terms valid at the time of their conclusion apply.
  3. Matters not governed by these Terms are subject to the relevant provisions of the Commercial Code, the Civil Code of the Slovak Republic and special consumer protection regulations.
  4. Disputes arising from the contract are resolved primarily out of court; in the event of court proceedings, the general court of the Slovak Republic has jurisdiction.

The Terms & Conditions are effective from 1 January 2026.
TONWOOD s.r.o., Dubovecká 742/37, 914 01 Trenčianska Teplá, Reg. No.: 55 553 435, Tax ID: 2122021308, VAT ID: SK2122021308.